Exchange & Return Policy
Exchange & Return Policy
At Miru Atelier, we truly want you to love every piece you order. If something doesn’t feel quite
right, we’re here to make it easy.
Exchanges
A few things to know
- We’re happy to help with exchanges if you reach out within 3–4 days of your order
arriving. - To keep things fair for everyone, pieces should be unworn, unwashed, and still have their
original tags and packaging. - Sale and discounted pieces aren’t eligible for exchange, and custom or made-to-order
pieces are made especially for you, so they’re final, unless something’s wrong with
them.
How it works
- Simply message us on WhatsApp or email with your order number and a quick note on what you’d like to exchange.
- We’ll confirm everything’s in order and guide you through sending your piece back to us.
- As soon as it arrives and everything checks out, we’ll happily arrange your new size or
style, based on availability.
A note on shipping
We ask that you cover the return shipping cost, unless the mix-up was on our end (damaged,
defective, or wrong item). We’d also gently suggest using a trackable courier, just so your piece
doesn’t get lost along the way.
If Something Arrives Damaged, Defective, or Incorrect
We’re so sorry if this happens! Please reach out within 24–48 hours of delivery with a couple of
photos of the item and its packaging, and we’ll make it right as quickly as we can with a
replacement.
What We're Not Able to Exchange or Return
- A change of heart after the 3–4 days window
- Items missing their original tags or packaging
- Sale or discounted pieces
- Custom pieces (unless there’s a genuine defect)
For Our International Customers
The same friendly policy applies to you too! You’ll just want to cover return shipping unless the
error was ours, and since international shipping can add up, we’d love for you to chat with us
before sending anything back. In many cases, we can offer store credit as a simpler option.