Terms & conditions

Terms of Use for Miru Atelier

1. Introduction

Welcome to Miru Atelier. These Terms of Service (“Terms”) govern your use of our website [www.miruatelier.com] (the “Website”) and any purchase you make from us. By browsing the Website or placing an order, you agree to be bound by these Terms, together with our Privacy Policy and Exchange & Return Policy.

If you do not agree with any part of these Terms, please do not use the Website. Throughout these Terms, “Miru Atelier”, “Miru”, “we”, “us” and “our” refer to Miru Atelier, and “you” and “your” refer to the person using the Website or placing an order.

2. About Us, Eligibility and Accounts

Miru Atelier is a Pakistani fashion label specialising in Western wear for the modern Pakistani woman, blending international trends with fits and fabrics suited to local tastes. Our pieces are designed and made in Pakistan, with quality checked at every stage before they reach you.

Eligibility. To place an order, you must be at least 18 years old, or be using the Website under the supervision of a parent or legal guardian. You confirm that the information you provide to us is accurate and complete.

Your account. You may shop as a guest or create an account. If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. Please inform us immediately if you suspect any unauthorised use. We may suspend or close accounts that breach these Terms or are used for fraudulent activity.

3. Products, Pricing, Orders and Payment

Product display and sizing. We make every effort to show our products as accurately as possible. Colours, prints and textures may look slightly different depending on your screen settings and lighting, and these minor variations are not considered defects. Fit can vary by style, so please check the Size Chart on each product page and take your measurements before ordering.

Custom sizing. Custom and made-to-measure sizing is available on request. Custom and made-to-order pieces are made especially for you, so they cannot be exchanged or returned unless they have a genuine defect.

Pricing. All prices are listed in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise. Shipping charges are shown at checkout or shared with you before dispatch. We may change prices at any time, but changes will not affect orders already confirmed.

Orders. Placing an order is an offer to purchase. Your order is accepted only when we send an order confirmation by SMS, WhatsApp or email. We may cancel or refuse any order, including in cases of stock unavailability, pricing or listing errors, incomplete delivery details, or suspected fraud. If you have already paid for an order we cancel, the amount you paid will be returned to you.

Changes and cancellations. You may modify or cancel your order within 24 hours of placing it by contacting us on WhatsApp or email. After 24 hours, your order may already be in production or dispatched and changes cannot be guaranteed.

Payment. We accept Cash on Delivery (COD) across Pakistan and bank transfer. Advance payment is required for international orders and customised orders. For COD orders, we may call or message you to confirm your order before dispatch, and unconfirmed orders may be cancelled. Repeatedly refusing COD parcels may result in COD being disabled for your phone number or address.

Availability. All products are subject to availability. Limited-edition pieces and collections may not be restocked.

4. Shipping and Delivery

We deliver across Pakistan and ship worldwide. Delivery within Pakistan takes a maximum of 7–10 business days, though most orders arrive sooner. International delivery times and shipping charges vary by destination; please contact us on WhatsApp or email for details before ordering. Delays may occur during sales, public holidays, weather disruptions or courier issues beyond our control.

Once your order ships, you will receive a tracking number by SMS, WhatsApp or email. Please make sure your address and phone number are correct, as we are not responsible for delays or failed deliveries caused by incorrect details. For international orders, any customs duties or import taxes charged by the destination country are the customer’s responsibility.

If your parcel arrives damaged, defective or incorrect, please contact us within 24–48 hours of delivery with photos of the item and its packaging, as described in Section 5.

5. Returns, Exchanges and Refunds

We want you to love every Miru piece. Exchanges are accepted within 3–4 days of delivery, subject to the following conditions:

  • Items must be unworn, unwashed and unaltered, with original tags and packaging intact.
  • Sale and discounted items are not eligible for exchange or return.
  • Custom and made-to-order pieces are final, unless they have a genuine defect.
  • Exchanges for a new size or style are subject to availability.

How to request an exchange.

  1. Message us on WhatsApp or email with your order number and the item you would like to exchange.
  2. We will confirm your request and guide you through sending the item back.
  3. Once we receive and inspect the item, we will arrange your new size or style, based on availability.

Return shipping. The customer pays return shipping costs, unless the item was damaged, defective or incorrect. We recommend using a trackable courier, as we are not responsible for items lost in transit to us.

Damaged, defective or incorrect items. Please contact us within 24–48 hours of delivery with photos of the item and its packaging, and we will arrange a replacement at no extra cost.

Not eligible for exchange or return:

  • A change of mind after the 3–4 day window
  • Items without their original tags or packaging
  • Sale or discounted items
  • Custom pieces, unless there is a genuine defect

International orders. The same policy applies to international customers. Return shipping is paid by the customer unless the error was ours. Please contact us before sending anything back, as in many cases we can offer store credit as a simpler option.

6. Intellectual Property, Use of the Website and Reviews

Our content. All content on the Website, including the Miru Atelier name and logo, designs, photographs, text, graphics and the tagline “Less Ordinary. More Miru.”, belongs to Miru Atelier or its licensors. You may not copy, reproduce, sell or use any of it for commercial purposes without our written permission. Copying or reproducing Miru designs is strictly prohibited.

Acceptable use. When using the Website, you agree not to:

  • use it for any unlawful or fraudulent purpose;
  • attempt to interfere with its security or operation, or introduce viruses or harmful code;
  • place false orders or orders using another person’s details;
  • buy products in bulk for resale without our written agreement.

Reviews and content you share. If you submit reviews, photos or comments, or tag us on social media, you grant Miru Atelier a non-exclusive, royalty-free right to use, display and share that content on our Website and marketing channels. Your content must be honest and must not be offensive, misleading or infringe anyone else’s rights. We may remove any content at our discretion.

7. Liability, Governing Law and Contact

Limitation of liability. The Website and our products are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Miru Atelier is not liable for any indirect or consequential loss arising from your use of the Website or our products. Our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms limits any rights you have under applicable consumer protection laws of Pakistan.

Care of garments. Care instructions are included on the label of each item, and we generally recommend gentle hand washing or dry cleaning for delicate fabrics. We are not responsible for damage caused by improper washing, ironing or handling.

Third-party links. The Website may contain links to third-party websites, payment gateways or courier services. We are not responsible for their content or practices.

Governing law. These Terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes will be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.

Changes to these Terms. We may update these Terms from time to time. The latest version will always be posted on this page with its effective date. Continued use of the Website after changes means you accept the updated Terms.

Contact us. For any questions about these Terms, your order or a return, please reach out:

  • Miru Complaint Centre / WhatsApp: +92 336 4493364
  • Email: [email]
  • Instagram: @miruatelier (DM)
  • Address: C93C+J3W, Lahore, Pakistan

We typically respond within 2–3 hours.

Less Ordinary. More Miru.