FAQ

About the Brand

What is Miru Atelier?

Miru Atelier is a Pakistani fashion label specializing in western wear designed for the modern Pakistani woman, blending international trends with fits and fabrics suited to local tastes and style.

Where are your products made?

Our pieces are designed and made in Pakistan, with quality checked at every stage before they reach you.

Sizing & Fit

How do I find my correct size?

Please check our detailed Size Chart on each product page and measure yourself before ordering, as fit can vary by style.

What if the item doesn't fit me?

We offer exchanges within 3-4 days of delivery, provided the item is unworn, unwashed, and has original tags attached.

Do you offer custom/made-to-measure sizing?

Yes, we offer custom sizing on request.

Ordering & Payment

What payment methods do you accept?

We accept Cash on Delivery (COD), and bank transfer.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 24 hours of placing them. Please contact us immediately via WhatsApp or email to request changes.

Is advance payment required?

COD is available across Pakistan. Advance payment may required for international and customized orders only.

Shipping & Delivery

How long does delivery take?

Delivery within Pakistan takes a maximum of 7–10 business days, though most orders arrive sooner.

Do you ship internationally?

Yes! We ship worldwide. International shipping charges are different from domestic rates and vary by destination.

How much are shipping charges?

Charges vary by country. Contact us via WhatsApp or email for more details.

How can I track my order?

Once your order ships, you’ll receive a tracking number via SMS/WhatsApp/email to follow its progress.

Returns & Exchanges

What is your return/exchange policy?

We accept exchanges within 3-4 days of delivery for unused items with tags intact.

My item arrived damaged or wrong, what do I do?

Contact us within 24–48 hours of delivery with photos of the item and packaging, and we’ll
arrange a replacement or resolve it promptly.

Are sale/discounted items eligible for return or exchange?

No, sale / discounted items are not eligible for return or exchange.

Product Care

How should I care for my Miru Atelier pieces?

Care instructions are included on the label of each item. We generally recommend gentle hand wash or dry cleaning for delicate fabrics to preserve color and fit.

Contact & Support

How can I reach customer support?

Reach us via WhatsApp at +92 336 4493364, email at [email], or Instagram DM @miruatelier.
We typically respond within 2-3 Hours.

Inactive

Inactive

LOGIN

Inactive

Inactive

Inactive

Ready to wear

Accessories

Discover

Inactive

Collections